National Gas Engineers App
Privacy Policy
Last Updated: June 2026
National Gas Engineers Ltd (“National Gas Engineers”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile applications, and related services (collectively, the “Services”).
National Gas Engineers Ltd
Company Number: 15398615
Registered in England and Wales
National Gas Engineers Ltd is the Data Controller responsible for the personal data collected through our Services.
Contact Details
National Gas Engineers Ltd
Website: https://nationalgasengineers.co.uk
Email: privacy@nationalgasengineers.co.uk
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
Our Services are intended for:
Gas engineers
Heating engineers
Plumbing and heating professionals
Industry professionals and businesses operating within the UK gas and heating sector
Users must be at least 18 years old to register for an account.
When you register or use our Services, we may collect:
Name
Email address
Phone number (optional)
Company name (optional)
Profile information you choose to provide
Professional information, including Gas Safe Registration Number (where applicable)
Content you post, upload, comment on, or share within the platform
Communications sent to us through support requests or contact forms
When you use our Services, we may automatically collect:
IP address
Device type and operating system
Browser type and version
App version
Device identifiers
General geographic location (derived from IP address)
Usage data, including pages viewed, features used, and time spent using the Services
Log and diagnostic information
Where sponsored content or advertisements are displayed within the platform, we may collect aggregated analytics regarding interactions with advertisements, such as impressions and clicks.
We do not sell your personal information to advertisers.
We use your personal data to:
Create and manage your account
Verify professional credentials where applicable
Provide access to industry news, updates, discussions, and content
Enable users to share knowledge and engage with the community
Deliver our Services and maintain functionality
Respond to enquiries and support requests
Improve and develop our Services
Monitor platform usage and performance
Detect, investigate, and prevent fraud, abuse, or security incidents
Comply with legal obligations
Send service-related notifications and updates
Display sponsored content and advertisements relevant to the gas and heating industry
Send marketing communications where you have consented to receive them
Under the UK General Data Protection Regulation (UK GDPR), we process personal data using one or more of the following lawful bases:
| Purpose | Lawful Basis |
|---|---|
| Account registration and management | Performance of a Contract |
| Providing platform services | Performance of a Contract |
| User authentication and security | Legitimate Interests |
| Verification of professional credentials | Legitimate Interests |
| Customer support | Legitimate Interests |
| Service improvements and analytics | Legitimate Interests |
| Fraud prevention and platform protection | Legitimate Interests |
| Compliance with legal obligations | Legal Obligation |
| Marketing communications | Consent |
| Sponsored content measurement and reporting | Legitimate Interests |
Where processing is based on consent, you may withdraw your consent at any time.
We do not sell your personal information.
We may share personal data with:
Trusted third-party providers who assist us in operating our Services, such as:
Cloud hosting providers
Database providers
Authentication providers
Analytics providers
Email delivery services
Push notification services
Customer support providers
These providers process data only on our instructions and under contractual obligations.
We use trusted third-party service providers to operate and maintain our Services. These providers process personal data on our behalf and only as necessary to provide their services.
Current providers may include:
We may also engage additional providers for email delivery, analytics, customer support, and other operational services. Such providers are required to process personal data in accordance with applicable data protection laws and our instructions.
We may provide advertisers with aggregated and anonymised statistics regarding advertisement performance. These reports do not identify individual users.
We may disclose information where necessary to:
Comply with legal obligations
Respond to lawful requests from public authorities
Enforce our Terms and Conditions
Protect the rights, safety, and security of our users, company, and Services
If our business is sold, merged, reorganised, or otherwise transferred, user information may form part of the transferred assets.
Some of our service providers, including Supabase and Cloudflare, may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we implement appropriate safeguards in accordance with UK GDPR, including:
You may contact us for further information regarding the safeguards used for international transfers.
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.
Typical retention periods include:
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion |
| User-generated content | Until deleted by user or account removal, unless retained for legal reasons |
| Support requests | Up to 3 years |
| Analytics data | Up to 26 months |
| Security and audit logs | Up to 12 months |
| Marketing preferences | Until withdrawn |
Where required by law, certain information may be retained for longer periods.
We implement appropriate technical and organisational measures to protect personal data, including:
Encrypted data transmission
Secure authentication systems
Access controls
Security monitoring
Regular software and security updates
While we take reasonable steps to protect personal data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
We use cookies and similar technologies to:
Keep users signed in
Maintain account security
Remember preferences
Analyse platform performance and usage
Improve user experience
Where required by law, we will obtain consent before placing non-essential cookies or analytics technologies on your device.
You can manage cookie preferences through your browser settings or our cookie management tools where available.
Under UK GDPR, you may have the right to:
Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Restrict processing of your personal data
Object to certain processing activities
Request transfer of your personal data to another provider
Withdraw consent where processing is based on consent
Lodge a complaint with a supervisory authority
To exercise your rights, please contact us using the details provided in this Privacy Policy.
If you are dissatisfied with how we process your personal data, we encourage you to contact us first.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
We do not use automated decision-making or profiling that produces legal or similarly significant effects on users.
Our Services may contain links to third-party websites, products, services, or advertisements.
We are not responsible for the privacy practices or content of third-party services. Users should review the privacy policies of those third parties before providing personal information.
Our Services are not directed to individuals under the age of 18.
We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child, we will take appropriate steps to delete it.
We may update this Privacy Policy from time to time.
Where significant changes are made, we will notify users through the app, website, email, or other appropriate means.
The updated version will always display the latest revision date.
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
National Gas Engineers Ltd
Company Number: 15398615
Website: https://nationalgasengineers.co.uk
Email: privacy@nationalgasengineers.co.uk
© 2026 National Gas Engineers Ltd. All Rights Reserved.
